Return & Refund Policy

Last Updated: November 5, 2025

At Luleva, your satisfaction is our priority. Because many of our products—such as T-shirts, hoodies, sweatshirts, and jewelry—are made to order and often personalized, our return and refund policy is designed to balance flexibility with fairness. Please read this policy carefully before placing your order.

1. Eligibility for Returns

We accept returns or exchanges only under the following conditions:

• The item is **damaged, defective, or misprinted** upon arrival.
• We **shipped the wrong product** (e.g., incorrect size, color, or design).
• The item is **non-customized and unused**, returned within **14 days** of delivery in its original condition with tags intact.

Important: Customized, personalized, or engraved items (e.g., name necklaces, initial earrings, printed apparel with custom designs) are **final sale** and cannot be returned or exchanged unless they are defective or we made an error.

2. How to Request a Return or Exchange

If you believe your order qualifies for a return or exchange:

1. Contact us within **14 days** of receiving your order at contact@luleva.com.
2. Include your order number, product details, and clear photos showing the issue (e.g., damage, incorrect item).
3. Once approved, we’ll provide return instructions.

Please do not return items without prior authorization.

3. Refunds

If your return is approved:

• Refunds will be issued to your original payment method within **5–10 business days** after we receive and inspect the returned item.
• Original shipping fees are **non-refundable**.
• Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We offer exchanges only for non-customized items in the same category (e.g., swapping a black hoodie for a gray one in the same style). Due to the print-on-demand nature of our inventory, we cannot guarantee immediate stock. If an exchange isn’t possible, we’ll issue a refund.

5. Cancellations

Orders can be cancelled **only within 12 hours** of placement, as production typically begins shortly after. Contact us immediately if you need to cancel.

6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please notify us within 7 days. We’ll work with our shipping and fulfillment partners to resolve the issue—either by resending your order or issuing a refund.

7. Future Product Categories (Wellness, Skincare, Beverages)

Once we launch personal care, collagen, natural oils, or consumable products (coffee, tea), these items will be **final sale** due to hygiene and safety regulations, unless defective or damaged at arrival. Specific policies for these categories will be posted on their product pages.

8. Contact Us

Have questions about your order or this policy? We’re here to help!

Phone: +90 537 271 79 29
Email: contact@luleva.com
Address: 30 N Gould St Ste 36853, Sheridan, WY 82801